Contact Us
Contact Us
Send a signal — our team is always in orbit.
Send a signal — our team is always in orbit.
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Store:
Visit our Store:
Location:
Inside the Shops at Rivercenter Mall, second floor,
across from the world-famous 70mm IMAX theater.
Store Hours:
Monday: 10 AM - 8 PM
Tuesday: 10 AM - 8PM
Wednesday: 10 AM - 8 PM
Thursday: 10 AM - 8 PM
Friday: 10 AM - 8 PM
Saturday: 10 AM - 8 PM
Sunday: 11 AM - 6 PM
​
Hours may change depending on Mall or Holiday Hours
For updates check our socials:
Have a question? We'd love to hear from you!
Whether it's about an order, wholesale request, a gift card, or B2B Collaborations— we're here to help.
Send us a message here and we'll get back to you within 24 hours.
Need something quick? Hit the chat bubble in the corner, or come see us in person — we're right here in
San Antonio!
Top 3 FAQs
How can I check on my order? Click the arrow next to your profile icon in the top menu, then select "My Orders." You'll see the status of any current order and your full order history there.
What do I do if my order arrives damaged? Every order is packed and quality-checked before it ships. If your package still arrives visibly damaged — crushed packaging, spilled contents — photograph the damage and email us at support@mycandyverse.com with your order number, name, and photos within 48 hours of delivery. Our team will review and, where appropriate, issue a refund.
Can I cancel or change my order after placing it? Yes, as long as your order hasn't been processed yet. Once a shipping label has been printed, we're no longer able to modify or cancel it. If your order hasn't shipped, contact us right away at 210-748-4355 or support@mycandyverse.com and we'll cancel it for you.